Learn about the most common reasons why your eBay items are not listed on international eBay marketplaces, and the changes that are required to list them successfully. You are able to see how many items are being blocked (and why) from the Inventory healthcheck and Not listed items sections in your Webinterpret Dashboard.
Topics in this article:
- Why your items are not listed
- Where to find your not listed items
- How to list your not listed items
- Additional checks you can run
Why your items are not listed
It is not uncommon for items to fail and be blocked from listing internationally, as each eBay marketplace has its own set of policies and requirements that must be followed.
Below are the different reasons why your eBay items may fail to list on international eBay marketplaces.
You can click on each reason for a full description and what to fix in order for your listings to be listed on international marketplaces:
- Insufficient selling limits
- No international shipping
- Out of stock
- No condition
- Duplicate title
- Blacklisted manually (by keyword)
- Ended on eBay
- eBay policy (or VeRO keyword) breach prevention
Where to find your not listed items
You can find a list of the items that have not been listed from the Not listed items view in your Webinterpret Dashboard:
How to list your not listed items
If your items are not listed due to any of the following reasons:
You can click on the corresponding button (if present) located in the Not listed items section. This will redirect you to the appropriate Webinterpret tool to fix the issue. For more information on these tools, click on the specific listing issue above.
If your items are blocked due to any of the remaining reasons, click on the specific listing issue above for a full description and to find out what the recommended changes are. This is also available from the Learn more prompt. Your listings should automatically go live once those suggested changes have been made.
In the event that the above guidance is unsuccessful, you can contact Webinterpret Support for further support.
Additional checks you can run
There are additional checks you can run to determine why your items are not listed on your selected international marketplaces with Webinterpret:
- Manual ending of international listings: Were your international items manually ended in your eBay account, or ended by another third-party tool? If so, they will automatically be blocked in our system from further listing. Reach out to Webinterpret Support to relist these items.
- Photo quality: To meet eBay’s photo quality requirements, photos should be at least 500 pixels on the longest side, and without added text or graphics.
- Buy It Now listings: Webinterpret only supports Buy It Now listings from eBay. If your original item is an Auction-style listing, it must be converted to Buy It Now in order to be listed internationally.
- eBay payment method: Some items might not be listed if your eBay payment method is not set up in your eBay account. Note: This is separate from setting up payment methods for your buyers. To set up your payment methods, follow this guide from eBay.
- Business account: In order to list on international eBay markets, it's recommended to set up your eBay account as a business account (rather than an individual account). This increases the number of markets available for you to list on, due to policies in other markets. See How to set up your eBay business account for more information.
- Identity on PayPal not confirmed: eBay may require you to confirm your identity in your PayPal account. For guidance on how to confirm your identity, see How to confirm my eBay ID by linking it to a PayPal account? and Confirm your identity from PayPal.
- Self Hosted and EPS pictures: eBay UK allows mixing self-hosted and eBay hosted images, but international eBay sites do not. The best way to resolve the issue is to make sure that original items pictures are hosted on eBay directly.
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Return policy: International return policies must meet the conditions of the international market they refer to. As a general rule, buyers must be able to return their purchase within 14, 30 or 60 days. You can make these changes directly from your eBay account or contact Webinterpret Support.
- Differences between international markets: In some international markets, listings with category variations are allowed, while in other markets they are not supported and will not go live. If the category tree is not reflected 1:1 between two markets, it may not be possible to list an item as listing in the wrong category is considered an eBay policy violation.
Contact Webinterpret Support after making the above changes to relist your international listings.