Not listed items - eBay policy (or VeRO keyword) breach prevention

Learn what to do when your items are not listed due to eBay policy (or VeRO keyword) breach prevention. This will be visible from the Not listed items section in your Webinterpret Dashboard. You can fix this directly from eBay.

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eBay's VeRO policy explained

Different eBay marketplaces have their own set of standard policies, including the Verified Rights Owner (VeRO) policy that must be adhered to by all sellers. Webinterpret proactively blocks items that may breach these policies from being listed internationally.

If your listings are not listed due to eBay policy (or VeRO keyword) breach prevention, this means that your items either:

  • Breach one of eBay’s selling policies (for example, they use a prohibited term such as "police", "knife", "gun", "ivory", or "fur"), or
  • Breach eBay’s VeRO policy (you do not own the corresponding intellectual property rights for selling branded products, such as Prada or Nike).

Make sure to check your eBay messages for any communication from eBay regarding a potential breach. If you have not received any communication from eBay, get in touch with them to determine what your options are.


Next steps with Webinterpret

Webinterpret’s decision to not list items for the above reasons is a safety measurement and is made based on keywords found in your listings' titles. This means that they may not have breached either of the above policies. For example, listings containing the keywords "police" or "fur" will be blocked from listing, but this may affect a listing for a "police" Halloween costume, or an item made of "faux fur".

Contact Webinterpret Support for a complete list of your affected items. If you determine they do not breach either of the above policies, WebInterpret can unblock and list the affected items.