Synchronization of listings & how it works - FAQ

This article lets you know how to keep your eBay store connected and synchronized with your Webinterpret account, ensuring listings are up to date and available to international sellers.

Topics in this article:

Synchronization between your store and Webinterpret is impossible without a linked Token.

This Token is the key to ensure ongoing and up to date synchronization between your domestic and international listings.

We recommend reading our FAQ on tokens. Here is a list of frequently asked questions regarding synchronization:

How often do you update my international listings, and if I make changes to my domestic listings, how long do the international listings take to be updated?

The Webinterpret software receives information from eBay when you make a change to your original item. Once this notification is received, the international listings connected to the original item are refreshed to reflect your changes.

The entire process can take up to 24 hours. Please contact our support only if it has been 24 hours or more since the original listings were added or amended.

How often do you update stock levels on internationally listed items?

Stock level checks are run 24/7. Once our software receives this update it will update stock levels as appropriate (please bear in mind there are factors involved with synchronization that may mean the update is not simultaneous or immediate). More information related to stock levels is available here. 

How do you translate my domestic items and list Internationally?

 Each listing segment is translated separately using what we call an Adaptive Translation System (ATS), a sophisticated process that splits each listing’s sections (title, category, item specifics, attributes, description, variations) and takes appropriate action depending on a variety of conditions before listing the item on a International marketplace. For more specific info, see this Help Center article.

What other item elements do you update?

When changes are applied to original items, we update the following parts of international items:

  • Title
  • Category
  • Item specifics
  • Description
  • Item prices
  • Shipping settings and costs
  • Pictures

More information can be found in this Help Center article.

How often do you update prices?

As per Stock levels, Webinterpret periodically checks and updates item prices whenever currency fluctuations change the price of Internationally listed items by more than 1% since the last time they were verified.

How do you update prices of Internationally listed items?

We update the prices of internationally listed items when you change prices of original items. We always convert your prices from the original currency into the currency you are listing in internationally using the currency exchange rates from the Central European Bank. This also includes the postage price.

How do you relist items on eBay?

If you are a paid user we will relist international items only if you relist your original item. If your original listing duration is 30 days, we will also relist international items after 30 days (unless you decide not to relist the original item). If your original item is Good 'Til Cancelled and you do not update your listing in a way that requires relisting, we will not relist the international items.

For more information, including details on how he handle relisting during trial periods, please read this Help Center article.

What can break synchronization?

If an eBay token expires or gets revoked due to an email change, Webinterpret won't be able synchronize elements of your international listings with the original items. Once an item is sold, the stock will not be updated.

Webinterpret also won't be able to update your prices. Currency variations, for example, might affect items prices in a negative way.

To restore your Token, please follow this guide

Removing international shipping from domestic items will affect international listings

We will not list items internationally if they do not have an international shipping option set. To correct this, we recommend this article reviewing how to set up your very own Shipping Manager within your Dashboard.

If you remove international shipping from your domestic items the international listings will not automatically revise and will simply list as is without any update.

What can interfere with the stock levels of my listed items?

You might have stock level issues with internationally listed items if your third-party tools are either incompatible with our solutions, haven't been updated in our database or require additional configuration on your end.

More on which third-party tools we support in the following Help Center article.

How I can increase the speed of stock and price synchronization?

Use SKUs to speed up synchronization. More details in this Help Center article.

How will you update my items if I later add product identifiers?

If you add required product identifiers (MPN, GTINs, UPCs and ISBNs) to your original listings, we will reuse the original product identifier in the listed item. We prefer using product identifiers over leaving Does not apply. More on required product identifiers in this Help Center article.

If you are not currently using our eBay or Amazon service or wish to upgrade from our Trial plan to a full subscription, please contact our Support team to arrange a demo and introduction to our services.