Frequently Asked Questions
- What are the eligibility criteria for using Webinterpret Returns?
- Do I have to pay for free seller-paid returns as shown on my listings?
- How do I accept a return request?
- How do I know if a label is generated and sent to my customer?
- Are refunds issued automatically once a return is delivered?
- What if the order comes back damaged or contains a different product?
- What are remorse and SNAD returns?
- Which return type is covered by Webinterpret Returns?
What are the eligibility criteria for using Webinterpret Returns?
Webinterpret Returns is a Returns Management System that integrates directly with eBay and provides shipping labels for seller-paid returns on your domestic site listings. The solution enables sellers to offer free returns, which improves visibility in search and incentivizes purchases, and automatically processes eligible return requests.
Eligibility criteria:
- Subscribing to an eligible domestic selling plan.
- For shipping criteria and eligibility, see Shipping eligibility for Webinterpret Returns.
- For a list of countries that are eligible to receive and initiate returns, see Eligible countries for Webinterpret Returns.
- To learn more about which returns are supported, see the section below Which return type is covered by Webinterpret Returns?.
Do I have to pay for free seller-paid returns as shown on my listings?
Shipping labels for free returns are included at no extra cost in eligible domestic selling plans. Free (seller-paid) 60-day return policies are intentionally applied to domestic listings to build your buyer's confidence, incentivize more sales, and increase visibility on eBay.
How do I accept a return request?
Free return requests are accepted by default and automatically processed. These requests are located in the Open tab in your Returns Dashboard and have a WI icon under TYPE.
For more information, see How to handle return requests.
How do I know if a label is generated and sent to my customer?
If a return request has a blue background, the shipping label has been generated and sent to your customer in eBay.
For more information, see How to handle return requests.
Are refunds automatically issued once a return is delivered?
Refunds must be issued manually by you (the seller) once received and inspected.
What if the order comes back damaged or contains a different product?
As per eBay's return policy, you can refund less than the full amount if the product is in worse condition than when it was sent. You can also escalate cases to eBay if your buyer has returned a different or damaged product. The escalation process can be done directly from eBay's return page.
What are remorse and SNAD returns?
Remorse returns are returns where the buyer has changed their mind about a purchased product or service. The seller has little to no influence over the return decision.
Common reasons for remorse returns on eBay include:
- Ordered by mistake
- Don’t like it
- Wrong size
- Changed my mind
- Found a better price.
SNAD (Significantly Not As Described) returns are returns where the buyer believes that the seller represented the product in a misleading or insufficient way, or where the seller inadvertently shipped a different or incomplete product.
Common reasons for SNAD returns on eBay include:
- Arrived damaged
- Missing parts or pieces
- Item is defective
- Doesn’t fit the vehicle
- Received wrong item
- Doesn’t match description or photos.
Which return type is covered by Webinterpret Returns?
Webinterpret supports remorse returns on orders made from your domestic eBay listings. Your buyer indicates the type of return when they open a return request through eBay.