Learn about the Webinterpret Returns solution (Webinterpret’s Returns Management System) and its key benefits. Webinterpret Returns is available for your domestic listings on eBay.
Topics in this article:
What is Webinterpret Returns?
Webinterpret Returns is a Returns Management System that provides labels for all seller-paid returns on your domestic listings on eBay.
Webinterpret Returns is compatible with free returns. When the service is enabled, a request for a free return will be managed by Webinterpret directly, without any action required from the seller's side.
Key benefits
Tangible benefits:
- According to eBay, sales can grow from 5% to 25% when your listings offer free returns. Source: How returns work, eBay
- Webinterpret sellers experience an average of 5-6% GMV growth after they switch to seller-paid returns.
Other benefits:
- Using a Returns Management System can increase efficiency by automating many tasks associated with the returns process. As a result, it can reduce your costs by limiting the need for manual intervention.
- Buyers feel safer purchasing from stores offering free returns, and offering them has been shown to increase customers’ confidence.
- Free returns are eBay's fourth-top search filter, so activating Webinterpret Returns increases your items' visibility in search (see marketplace visibility example below).
- Free returns allow you to beat the competition without lowering your items' prices.
Marketplace visibility example:
How it works
1. Specify your return policies in your Returns Settings: Webinterpret updates your listings' return policies according to the specifications you set in your Returns Settings.
Note: 60-day free return policies are activated by default for domestic and international buyers on your domestic listings, as they have historically delivered the highest sales growth. You can change your return policy at any time.
2. Return request initiated: Your buyer opens a return request on eBay within the return policy duration.
3. Shipping label sent to buyer: For free (remorse) return requests, Webinterpret processes the request and automatically sends the shipping label with the applicable shipping and customs documentation to your buyer (in their local language).
4. Buyer returns the order: Your buyer prints the shipping and customs documentation and ships their order back to you (the seller).
5. Receive and inspect the return: Inspect the returned order and issue the refund to your buyer.
Webinterpret Returns pricing
Webinterpret Returns is included in select domestic selling plans (for accelerating domestic market sales on eBay). This means that there is no additional cost for offering seller-paid returns on your domestic listings and for generating remorse return labels.