Invoice FAQ

This article will help you understand Webinterpret’s fees and payment process. Here you will find answers to the frequently asked questions about our invoices. 

Topics in this article:

What is invoiced by Webinterpret?

There are three types of fees that can be charged on your Webinterpret account:

  • Subscription fees are charged in advance on a monthly or yearly basis. 
  • Success fees (Commission) are a percentage of your monthly revenue in international sales. 
  • Transaction fees are charged for each successfully purchased international item listed by Webinterpret. 

The types of fees depend on the subscription plan that you can always check in your Webinterpret Dashboard (by clicking on your user profile icon and selecting the Plans section from the drop-down menu). 

How often is an invoice issued? 

Invoices are issued once a month on the day you joined Webinterpret and are available to download from your Dashboard. For more information on where to find and how to download invoices, please check this Help Center article

Payment is made up to 10 days after the invoice was created, either by automatic debit of the user's credit card or PayPal account. In case of a failed payment, after 10 days your account will be suspended. 

Right now the shipping invoice is issued biweekly but ultimately it will be issued once   a week. 

If you get an email saying that your invoice is available, it might take up to 24 hours for it to be visible in your Dashboard.

How to make a payment?

In order to introduce a new payment method, go to Settings in the top right corner. Once you click Financial Details, you will be able to add your PayPal, Credit Card or Direct Debit. After that your payments will be made automatically.
Please make sure that all your payment details are up to date. If you want to change your Direct Debit, you can do that only by contacting our Support Team.
You can also change your Billing Information, like the Address and the Company Name

How do I modify personal invoice details (address, email, etc.)?

You can also modify other details, like your phone number, VAT, 3rd Party Tools from your Webinterpret Dashboard.

Please note that we cannot create new invoices after they have been issued, so the updated information will be visible on your next invoice. 

If you want to know, how to find and download your invoices, please check out this Help Center article

Please remember that if your data (for example the name of the company or your address) changes, you are obligated to update the information in your Webinterpret Dashboard. This will ensure that all  information on all your invoices will be up to date. 

Alternatively, you can contact us and we will gladly help you with the necessary updates. 

If you need any additional information on how to read and understand your invoices, please read this Help Center article

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