This article explains the process involved if a Buyer cancels a transaction or order payment, along with how to manage Customer Returns. Here we cover both Amazon and eBay processes, how actions are managed by both platforms and also Webinterpret.
If WebInterpret has already taken a commission from the seller, WebInterpret will return the commission for the returned or cancelled transaction. However, we will NOT cover the shipping costs.
Please bear in mind that we do not charge for unpaid transactions.
Please be aware that there is a difference in the refund/cancellation process depending on which platform the sale is made. For example:
eBay - Refunds arranged directly through your eBay account will be automatically processed. This is due to WebInterpret being synchronised and supporting live transactions (Please note, refunds processed via PayPal or any other method will not be supported). A breakdown is available via your Dashboard, therefore you can check all charged Transactions within your account.
Amazon - It is very important that you provide WebInterpret Support with verifiable proof that the transaction was cancelled or the product was returned to you. If you have multiple cancellations or returns on any consistent basis, you may send them to us on a batch basis. If you wish to send them as and when they occur on a singular basis, this is also acceptable. In any case, you will need to provide the following information:
The transaction ID
Date of return
Screenshot of Confirmation
Any information that will confirm the item was returned
Parcel Forwarding (WI Shipping Services)
For information on Logistic based returns and/or refunds, please see the following articles:
To see our fees and rate plans, login to your WebInterpret Dashboard here.