How to handle failed shipments

Learn what to do in the case of failed shipments and how to troubleshoot error messages.

Topics in this article:


Reasons for failed shipments

Sometimes the system or the courier may not be able to create a shipment. Examples of such cases may be:

  • Incomplete addresses
  • Wrong postcodes
  • Too many characters in the address and/or name line


How to fix failed shipments

You can locate these orders by going to ShipmentsFailed in the Webinterpret Shipping Dashboard.


The error message from this page will explain what caused the error. Amend the shipment based on this information.

If this process is not successful, please contact our support team for assistance:

UK Support

US Support