How To Handle Failed Shipments?

In this article you will learn what to do in case of a failed shipment. Here you will find out some of the possible reasons for the error messages and how to fix them. 

Topics in this article:

  • Reasons For A Failed Shipment
  • Failed Shipments - How To Fix

Reasons For A Failed Shipment

Sometimes, the system or the courier may not be able to create a shipment. The examples of such cases may be:

  • incomplete address
  • wrong postcode
  • too many characters in the address/name line

Failed Shipments - How To Fix 

There is an easy way of recognizing such orders as you can simply go to the "Failed" tab in the Dashboard and correct them:


The error message will exactly inform you of what has caused the error in creating your shipment and you can amend the fault information with the correct one, allowing you to create a shipment successfully.

If the error will not be possible to handle, please don't hesitate to contact our support and provide information about which order this is referring to.


Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request