Your international returns handling process

Returns can be troublesome for eCommerce sellers as the volumes increase.


The reasons for the customer returning the orders can be one of the below:


- Fault or damaged orders

- Item not as described

- Poor quality

- Ordered more than one of the same item

- Issues with delivery

- Refusal of the delivery


As there are many courier companies with their returns policies, we decided to gather the links to the courier sites to help you familiarize yourself with the process. You can find the list below:



- Hermes

- FedEx



For any questions regarding the process, please reach out to our Support Team and they will be happy to answer your questions.


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