Insurance terms for the Managed Shipping Program

This article explains the insurance terms for shipping your parcels with the Managed Shipping Program. Learn about maximum insurance limits and which goods and countries are not covered.

Topics in this article:


Insurance overview

Orders shipped with the Managed Shipping Program are insured from damages or losses, pending their eligibility for insurance (see Products not covered by insurance and Countries not covered by insurance below).

Insurance coverage can be applied in the case of damages and/or any potential loss of parcels during their journey to the buyer. If a claim is made, a broker will be liable for the amount visible on the invoice. If there is no available invoice, a broker will be liable for the Actual Cash Value (the replacement cost deduced by the detraction).

See Claim procedure for lost or damaged parcels to learn how to file a claim.


Maximum insurance amount

Each parcel shipped through the Managed Shipping Program can potentially be covered by insurance (pending their eligibility outlined below). The maximum amount that you can insure an item for is $5,000.00 USD (including delivery charges).


Products not covered by insurance

The following products are not covered by insurance due to their nature and specification:

  • Computer chips
  • Cigarettes
  • Fine Art
  • Eggs
  • Flowers
  • Fresh foods
  • Cash-in-Transit
  • Bulk products shipped for eg. on a pallet
  • Cotton
  • Laptops
  • Live animals
  • Mobile phones
  • Memory devices
  • Negotiable papers
  • Precious stones
  • Precious metals
  • Species
  • Tablets
  • Televisions


Countries not covered by insurance

The following countries are not covered by insurance:

  • Afghanistan
  • Angola
  • Bolivia
  • Burma
  • Iran
  • Iraq
  • Congo
  • Ivory Coast
  • Lebanon
  • Liberia
  • Libya
  • Nigeria
  • North Korea
  • Paraguay
  • Somalia
  • Syria
  • Zimbabwe
  • Venezuela


Potentially unavoidable situations for shipping couriers

Below are certain scenarios that may not be avoidable by shipping couriers:

  • Changes in temperature or humidity
  • Clean up costs
  • Items being confiscated or destroyed by customs
  • Items confiscated by the government
  • Delay of delivery
  • Dishonesty
  • Hostile or warlike action
  • Illegal contraband
  • Illegal transportation of trade
  • Inherent vice
  • Infidelity
  • Latent defect
  • Loss of market
  • Nuclear exclusion
  • Delivery to a fraudulent buyer


Fraud policy

By submitting an insurance claim, you confirm that all of the information provided is accurate and truthful. Any fraudulent claim will make the shipped and/or recipient of the parcel liable for the prosecution of mail fraud under the federal criminal code.

Policy Administered by:
Online Shipping Insurance Services, Inc. DBA InsureShip
3211 Cahuenga West Suite #200
Los Angeles CA 90068
License #0G55434

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