This article provide information on how to provide delivery details, shipment status and positive ratings to your buyer all in one email. This increases customer satisfaction and is a process called Order Status Provider.
After a transaction has been completed, WebInterpret can automatically send the buyer a positive rating and a delivery details email in your name informing them of their shipment status. This process is called Order Status Provider. Both actions are done in the buyer's native language, which increase the satisfaction of your international clients.
Benefits of the Order Status Provider:
- More transparency: After purchasing an item listed by WebInterpret, the delivery details email (sample below) confirms the transaction's success. It offers information on the purchase and estimated delivery date.
- Realistic expectations: Buyers are informed that the package will be shipped from outside the country of purchase. This gives them a more accurate expectation of the delivery date and protects sellers from potentially receiving negative feedback due to unfulfilled expectations.
- Positive experience: We also go to the buyer's user page and automatically leave them a positive rating in your name. This improves their overall experience.
To activate both features, click on the link below, enter your shop name, press Submit and we will handle the rest (please use different emails if you have multiple stores):
What exactly is sent out in the delivery details email?
We will only send out one email with information on:
- Number of items bought
- Delivery address
- Estimated delivery time
Sample delivery details email in French:
Sample positive rating:
Shipping message template:
Subject: Your shipment is on its way!
Thank you for your recent order from our eBay shop.
We are pleased to inform you that the items listed below are now on the way to you.
Your order has been shipped to the following address:
Our stocks are based abroad, which can extend delivery time or add extra costs compared to your regular experience. Your order should reach you within [estimated-delivery-time] days.
It has been a pleasure to serve you, and please do not hesitate to contact us should you have any questions or remarks related to your order.
Again, thank you for choosing our eBay shop.
Note: Please make sure not to respond to this automatic email. You will find all our contact details in our eBay shop.