Please note, that to communicate with our Customer Care and Support teams and administer requests, please log in to our Help Center rather than your Dashboard/SUI. Simply go to our Help Center here, and sign in, as shown below:
WebInterpret is always trying to improve its products and services. We also value good customer support so we offer clients a number of ways to send us feedback about our product:
- You can send feedback to our Help Center
- You can rate our agent’s performance on Live Chat
- You can rate our agent’s performance on Help Desk
- We also occasionally send clients a quick survey asking them to rate our product.
Modifying your rating
We take your satisfaction seriously, so if you wish to modify your review of a Help Desk agent, do the following…
1) Login into WebInterpret then in profile choose "My Activities": 
2) Click on the ticket in question (usually the last one):
3) Choose "Change my rating":
4) Then modify the rating: 
We thank you in advance for your help and patience.
Neither of the two performance rating options works. The chat option is restricted to silver/gold/platinum users. The Help Desk option just fails -- it is a generic help request form, not a rating form. Seems to me that WebInterpret doesn't really want feedback.