How do I send or modify feedback about your product?

In this article you will learn how to modify feedback about our product.

Topics in this article:

Please note that you can communicate with our Customer Care and Support teams and administer requests by logging into our Help Center rather than your Dashboard. Simply go to our Help Center here, and sign in, as below:

satisfaction_login_zd.JPG

Ways to send us feedback

Webinterpret is always trying to improve its products and services. We also value good customer support so we offer clients a number of ways to send us feedback about our product:

  • You can send feedback to our Help Center
  • You can rate our agent’s performance on Live Chat
  • You can rate our agent’s performance on Help Desk
  • We also occasionally send clients a quick survey asking them to rate our product.

Modifying the rating

We take your satisfaction seriously, so if you wish to modify your review of a Help Desk agent, do the following:

1) Login into Webinterpret then in profile choose "My Activities":

Image

 2) Click on the ticket in question (usually the last one):

Image

 3) Choose "Change my rating":

Image

 4) Then modify the rating:

Image

We thank you in advance for your help and patience.

If you have any additional questions, don't hesitate to contact our Support Team

Was this article helpful?

0 out of 2 found this helpful

Have more questions? Submit a request