NEWS: Our Online Stores shipping service as well as suite of services for Shopify, BigCommerce and Magento platforms is available as a separate company called Glopal. For more information, visit merchants.glopal.com. If you are currently an existing customer and you need to raise a support request, please click here for assistance.

Can I arrange a new invoice if I did not provide my VAT Information?

We cannot create new invoices after they have been issued, so it's important to include your VAT number during the registration process.

For eBay or Amazon partners, you are able to update account information directly in your User Interface/Dashboard

For non-eBay/Amazon partners, please contact our Support department if you would like to add your VAT number after the registration process.

All subsequent invoices will include VAT after we have updated your account details, but previous ones will not be reissued.

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