NEWS: Our Online Stores shipping service as well as suite of services for Shopify, BigCommerce and Magento platforms is available as a separate company called Glopal. For more information, visit If you are currently an existing customer and you need to raise a support request, please click here for assistance.

What should I do if my account is below standards?

You should contact eBay customer support for an in-depth report on the status of your account. Please follow these steps:

  1. Log in to My eBay -> Seller Dashboard

  2. Check the status of your account - eBay will have provided a report for you on defects, open cases and much more.

  3. Contact eBay customer support. They will guide you on how to improve the status of your account.

Please check this eBay article to acquaint yourself with how eBay rates accounts.


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