How can I contact customer support via Chat?

Great news for all our customers who want to discuss products and interact with our Customer Support team: Live chat is now available for all our Partners.

If you need to ask questions regarding your eBay, Amazon or Online Stores Program, you can now get great support direct from our contact form or from your Seller User Interface.

To chat to our support team live, click on our Web/Contact form (and select your platform such as eBay, Amazon or Online Stores. Here you can search for self-service articles from our Help Center to assist directly. If the answer is not provided from our knowledge base articles, click on ''Get help from Webinterpret's support team (as shown below):


Then simply click on ''Open chat'', complete the short information field and one of our agents will contact as soon as available:


Once connected, our Customer Support team will be ready to assist you live:


To Chat from your SUI (Seller User Interface), simply click on ''Need Help'', ''Submit Request'' in the right hand corner, and then follow the steps as per above:



Please note our Support team are available Monday to Friday and will be online to Chat during the following Business hours:

  • UK: 9:00 – 17:00 UTC
  • DE: 9:00 – 17:00 CET



  • Avatar
    Danielle Morgan

    I really need to speak to someone. I cannot access my account as it says PAGE NOT FOUND. I have no way of finding an answer to my question - How can i speak to someone???????

  • Avatar
    Kyle Hayes

    I hear you.  Really hard to find a way to speak to someone at this company.

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