NEWS: Our Online Stores shipping service as well as suite of services for Shopify, BigCommerce and Magento platforms is available as a separate company called Glopal. For more information, visit If you are currently an existing customer and you need to raise a support request, please click here for assistance.

Online Stores - Managing Active Connection Between Your Store and Our Service

Webinterpret's Online Stores program runs via an active connection from your store to our service. 

When initially setting up your Online Store service, you will need to add this connection via whatever platform service you utilise ie Magento etc. This is what provides the working relationship and stable synchronization of the program itself.

Also a factor for Magento stores, any issue in enabling the connection itself may be due to the need for Whitelisting Webinterpret IP Addresses. This is explained within this Help Center Article (if you are not involved in the set-up of the store then you should contact the System Administrator or Hosting Provider for assistance). 

In any case where you wish to double check that the connected is live and enabled, we have provided some examples from various platforms below:

Magento (V 1.6 > 1.9):

To check your connection, go to your Magento plugin, and if connection is not active you will see the following message: ''Your stores are disabled now. To enable your international stores and boost your sales, please contact our support team (broken connection)"


To reach out to our Support Team, please do so via our Contact Form Here.



To install the BigCommerce application for the first time, to the app store within the BigCommerce website here and click install.


Access to your BigCommerce store will need to be confirmed as per below:


Within the BigCommerce dashboard, open the ''My Apps'' section to verify that the Webinterpret application is both listed and installed. Open the application via the ''Launch'' button and verify that you can access the settings form which includes the option of enabling your PayPal email address and other aspects (as shown below):


To receive International payments via PayPal, record as per below: 


For issues related to installation, please try uninstalling the app and then re-installing the application from the BigCommerce marketplace. If issues continue, please contact us via our webform and our Customer Care team will investigate any issue.


Within, you will see that the connection is confirmed via the message ''Webinterpret Shopify APP is connected''.


In cases where you are unable to ascertain the issues concerning broken or interrupted connection, please contact us via our Webform and supply as much information as possible, including screenshots of these pages, IP addresses and any other relevant details.


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