NEWS: Our Online Stores shipping service as well as suite of services for Shopify, BigCommerce and Magento platforms is available as a separate company called Glopal. For more information, visit If you are currently an existing customer and you need to raise a support request, please click here for assistance.

Excluded Items & Categories - UK

As per any Shipping Service, Webinterpret's Shipping program has items and products that we provide no cover for damage in transit. Please check the list below for clarification of those items excluded from compensation in case of damage:

  • Antiques (objects over 100 years old)
  • Any dangerous, hazardous or prohibited goods (as detailed in our Prohibited Goods section)
  • Articles made largely or wholly of gold, silver or other precious metals
  • Items made of or containing glass
  • Ceramic or composite items of any description including without limitation glass, mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
  • Items which have been strapped together
  • Diamonds and other precious stones with a value in excess of £250
  • Eggs
  • TV's & Monitors
  • Liquid food items or items contained in glass or ceramics
  • Any foods solid or liquid contained in glass or ceramics
  • Frozen food
  • Chilled food
  • Perishable food
  • Fire Extinguishers
  • Fossils, Stones, Stoneware
  • Furniture (Unless flat packed)
  • Flat packed furniture with sharp metal edges
  • Human and animal remains including, without limitation, ashes
  • Jewellery with a value over £250 or antique items
  • Liquids
  • Marble or any stone derivative
  • Bankers' drafts
  • Current bank notes
  • Currency notes or coins
  • Credit cards / debit cards
  • Uncrossed postal orders which do not state to whom they are to be paid
  • Cheques or dividend warrants which are uncrossed and made payable to the bearer
  • Bearer securities including share warrants
  • Scripts or subscription certificates
  • Bonds or relative coupons un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed)
  • Coupons, Vouchers, Tokens, Stamps
  • Lottery tickets, scratch cards or similar
  • Items which can be exchanged by themselves or with any other item for money or goods or services
  • National insurance stamps
  • All tickets including travel and events
  • Musical instrument hard cases and suitcases when used as external packaging
  • Musical instruments
  • Negotiable documents
  • Perishable goods
  • Plants, seeds, flowers, and plant derivatives
  • Real fur
  • Resin items, amber and composites
  • SIM cards
  • Watches over £250 or antique items
  • Tobacco and Tobacco products.

The Shipping service also has items and categories we prohibit from transport. Please note, any items/categories listed below will not be transported/shipped/delivered by our program: 

  • Magnetised Material with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package.
  • Vehicle Parts - Parts which are over our weight limit (15kg) or that are outside of our dimension limits. We also exclude parts that contain liquids.
  • Miscellaneous Manufactured Articles - Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit.
  • Misleading Endorsements - Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe that the packet has been sent On Her Majesty's Service.
  • Oxidising Substances and Organic Peroxide - These are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances, and injure health. For example: Bromides; Chlorates; Components of Fibreglass Repair Kits; Disinfectants; Nitrates; Per Chlorates; Permanganates and Peroxides.
  • Pathogens - Things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Risk Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. E.g. Clinical; Environmental and Medical Waste; Ebola, Anthrax and Foot and Mouth Disease.
  • Perfumes and Aftershaves - Perfumes and Aftershaves that are classed as flammable are prohibited. Non-flammable items may be accepted but there are restrictions based on alcoholic content.
  • Poisonous (Toxic) and Infectious Substances - Substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact.
  • All Toxic Substances are prohibited. E.g. Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious Substances containing Micro-Organisms or their Toxins which are known to cause (or are suspected of causing) disease: Mercury; Mercury Salts; Mustard Gas; Nitrobenzene; Nitrogen Dioxide; Pesticides; Rat Poison; Serum and Vaccines.
  • Pesticides - Any chemical that is used to kill pests and insects.
  • Pressurised Containers - Such as oxygen tanks or Fire Extinguishers
  • Radioactive Materials - Radioactive materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organisations' (ICAO) Technical Instructions. For example: Fissile Material; (Uranium 235, etc); Radioactive Waste Material; Thorium or Uranium Ores, etc.
  • Sharp Instruments - Sharp instruments, e.g. knives, gardening and household tools, unless they are properly protected.
  • Solvent-Based Paints and Inks - These are varnishes (including nail varnish), enamels and similar substances.
  • UN2814 or UN2900 Infectious Substances - These are classified at Division 6.2 of the 2005-2006 Edition Technical Instructions for the Safe Transport of Dangerous Goods by Air published by International Civil Aviation Organisation, (ICAO).
  • Water-Based Paints and Inks.
  • Weapons and Replica Weapons.


Article is closed for comments.
Powered by Zendesk